Terms and Conditions

Last updated: 30/01/2026

Welcome to Natu-rural. These Terms and Conditions outline the rules and regulations for using our website and purchasing products from https://natu-rural.com.

By accessing this website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with any part, please do not use our website.

1. About Us

Natu-rural is an online store selling natural skincare products, based in Spain. We offer both local collection and delivery options.

Contact email: natu.ruralsoaps@gmail.com

2. Eligibility to Purchase

To place an order on this website, you must:

  • Be at least 18 years old, or

  • Have permission from a parent or legal guardian

By placing an order, you confirm that all information provided is accurate and complete.

3. Products and Descriptions

We aim to ensure all product descriptions, images, and information are accurate and up to date. However:

  • Colours or textures may vary slightly due to natural ingredients

  • Product images are for illustrative purposes only

  • Minor variations do not constitute a fault

All products are for external use only unless explicitly stated otherwise.

4. Prices and Currency

  • All prices are displayed in EUR (€)

  • Prices include applicable VAT unless stated otherwise

  • We reserve the right to change prices at any time, but changes will not affect confirmed orders

5. Orders and Contract Formation

When you place an order:

  1. You receive an order confirmation email

  2. This email confirms receipt, not acceptance

  3. The contract is formed when we dispatch your order or confirm local collection

We reserve the right to refuse or cancel orders due to:

  • Product availability

  • Pricing errors

  • Suspected fraud or misuse

If payment has already been taken, a full refund will be issued.

6. Payment

Payments are processed securely via Stripe.

We accept major debit and credit cards.
We do not store payment card details on our servers.

Orders must be paid in full before dispatch or collection.

7. Delivery and Local Collection

Delivery

  • Delivery options and costs are shown at checkout

  • Delivery times are estimates and may vary

  • We are not responsible for delays caused by third-party carriers

Local Collection

  • Local collection is available where offered

  • You will be notified when your order is ready

  • Orders must be collected within a reasonable timeframe unless agreed otherwise

8. Returns and Refunds

Right to Cancel

In accordance with EU consumer law, you have the right to cancel your order within 14 days of receiving it.

Exceptions

Due to hygiene and safety reasons, opened or used skincare products cannot be returned, unless they are faulty or incorrect.

Faulty or Incorrect Items

If you receive a faulty or incorrect product:

  • Contact us within 14 days

  • Provide your order number and details

  • We will offer a replacement or refund where appropriate

Return shipping costs are your responsibility unless the item is faulty.

9. Allergies and Skin Sensitivities

Our products are made with natural ingredients. However:

  • Always check ingredient lists before use

  • Perform a patch test prior to full application

  • Natu-rural is not responsible for allergic reactions

If you have known sensitivities, please consult a professional before use.

10. Intellectual Property

All content on this website, including:

  • Text

  • Images

  • Logos

  • Product descriptions

is the property of Natu-rural and may not be copied, reproduced, or used without written permission.

11. User Conduct

You agree not to:

  • Use the website unlawfully

  • Attempt to disrupt site security or functionality

  • Submit false or misleading information

We reserve the right to restrict access if these terms are violated.

12. Limitation of Liability

To the fullest extent permitted by law:

  • Natu-rural shall not be liable for indirect or consequential damages

  • Our liability is limited to the purchase price of the product

This does not affect your statutory consumer rights.

13. Privacy and Data Protection

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use personal data.

14. Governing Law

These Terms and Conditions are governed by the laws of Spain.
Any disputes shall be subject to the exclusive jurisdiction of Spanish courts.

15. Changes to These Terms

We may update these Terms and Conditions at any time. Changes will take effect once published on this page.

16. Contact Information

For any questions regarding these Terms and Conditions, please contact:

Email: natu.ruralsoaps@gmail.com
Website: https://natu-rural.com

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