Privacy Policy

Last updated: 30/01/2026

At Natu-rural, accessible from https://natu-rural.com, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or purchase from our online shop.

We are committed to handling your data responsibly, transparently, and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Who We Are

Natu-rural is an online shop selling natural skincare products, based in Spain.

Data Controller:
Natu-rural
Website: https://natu-rural.com
Email: natu.ruralsoaps@gmail.com

2. What Personal Data We Collect

We collect personal data only when necessary to provide our services.

a) Information You Provide Directly

When you:

  • Place an order

  • Create an account

  • Contact us via a form

  • Subscribe to updates or newsletters

We may collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order details

  • Any message you send us

b) Payment Information

Payments on our website are processed securely via Stripe.

We do not store or process your card details on our servers. All payment data is handled directly by Stripe according to their security and privacy standards.

c) Automatically Collected Data

When you browse our website, we may automatically collect:

  • IP address

  • Browser type and device

  • Pages visited

  • Date and time of visit

This data helps us understand how visitors use our site and improve performance and usability.

3. How We Use Your Data

We use your personal data to:

  • Process and fulfill orders

  • Provide delivery or local collection options

  • Communicate about your order or enquiries

  • Respond to customer support requests

  • Improve our website and services

  • Comply with legal and tax obligations

If you choose to receive updates in the future, we may also use your email to:

  • Inform you about new products

  • Share relevant news or offers

You can unsubscribe at any time.

4. Legal Basis for Processing

We process your personal data based on:

  • Contractual necessity: to complete your purchase

  • Legal obligations: accounting and tax requirements

  • Legitimate interests: improving our services and preventing fraud

  • Consent: for newsletters or marketing communications

5. Cookies and Tracking

Our website uses cookies to:

  • Ensure proper site functionality

  • Enable shopping cart features

  • Improve user experience

  • Protect against spam and abuse

You can manage or disable cookies through your browser settings. Some site features may not work correctly without cookies enabled.

A separate Cookie Policy may apply if required.

6. Anti-Spam and Security Measures

To protect our website and users:

  • We use anti-spam tools to filter unwanted or automated messages

  • Contact forms may include verification tools such as honeypot fields or CAPTCHA

  • Security measures are in place to protect your data against unauthorized access

7. Who We Share Your Data With

We only share your data with trusted third parties when necessary, including:

  • Payment processors such as Stripe

  • Shipping or delivery services

  • Website hosting and technical service providers

All third parties are required to handle your data securely and lawfully.

We do not sell your personal data.

8. Data Retention

We retain your personal data only as long as necessary:

  • Order data is kept for legal and accounting purposes

  • Contact form messages are retained only as long as needed for support

  • Marketing data is kept until you unsubscribe or request deletion

9. Your Data Protection Rights

Under GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at [your contact email].

10. International Data Transfers

Some of our service providers may process data outside the EU. In such cases, appropriate safeguards are in place to ensure your data remains protected under GDPR standards.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. The updated version will always be available on this page with the revised date.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: natu.ruralsoaps@gmail.com
Website: https://natu-rural.com

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