Last updated: 30/01/2026
At Natu-rural, we aim to process and deliver your skincare products as smoothly as possible. Please read the information below before placing an order.
Order Processing Time
All orders are processed within 1–3 business days after payment has been received.
Orders are not processed or dispatched on weekends or public holidays.
If we experience a high volume of orders or an unexpected delay, we will contact you by email.
Delivery Within Spain
We currently ship orders within Spain.
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Shipping costs are calculated and displayed at checkout
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Delivery times are estimates provided by the postal or courier service
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Once your order has been dispatched, you will receive a confirmation email
Please note that delivery times may vary depending on location and carrier.
Delivery Delays
While we do our best to dispatch orders promptly, Natu-rural is not responsible for delays caused by postal or courier services, including but not limited to:
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Weather conditions
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Public holidays
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Carrier disruptions
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Incorrect or incomplete address details
If your order has not arrived within a reasonable timeframe, please contact us and we will do our best to assist.
Local Collection (Huércal-Overa Area)
Customers living close to Huércal-Overa may arrange local collection by prior agreement.
Local collection is not automatic and must be arranged in advance.
To request local collection:
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Place your order online
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Email us at natu.ruralsoaps@gmail.com
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We will confirm availability and arrange a suitable collection time and location
Orders will only be released once payment has been completed and collection details have been confirmed.
Incorrect Address Information
Please ensure all shipping details are correct at checkout.
Natu-rural cannot be held responsible for orders delayed or lost due to:
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Incorrect addresses
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Missing information
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Customer error during checkout
Additional shipping charges may apply if an order needs to be resent.
Questions About Shipping
If you have any questions about delivery or local collection, please contact us before placing your order:
Email: natu.ruralsoaps@gmail.com
Website: https://natu-rural.com